FAQs

We recommend searching online or asking your regular tool supplier for the best selection on Tacwise products.

We do not sell directly to end customers.

We recommend searching online or asking your regular supplier. It is important to buy the correct Tacwise staples/nails as this will strongly affect the performance of the tool.

Please request these from your regular Tacwise supplier. Also available from Amazon (search for “Tacwise rubber nose”).

You can purchase parts for Tacwise air tools here.

Parts Diagrams can be found here.

For air tools please see the parts diagrams here. We do not provide assembly diagrams for other tools. We do offer a replacement under some circumstances, so please email us with the serial and model number of your tool at sales@tacwise.com.

If your tool is faulty and within warranty, email us with your proof of purchase (please note: Certificate of Guarantee does not constitute proof of purchase) and we will send you a Returns Form. Send the form along with the proof of purchase and tool to our warehouse in Sevenoaks.

Please ensure to supply your name, email address, postcode and contact number. As your tool is within warranty, we will replace it with a newly refurbished one (same model or higher specification) at no extra cost.

Check the parts diagram here. Alternatively, email us at sales@tacwise.com with the model type and serial number of your tool.

However we can offer an exchange on a newly refurbished tool of same or higher specification. Email us at sales@tacwise.com with the model type and serial number of your tool and we will email you our current price list for Service Exchange units and instructions on how to proceed.

1. Replace the o-rings. For further guidance, see our servicing ‘How to’ videos here.
2. Check the bumper for wear and tear, if you see any signs of damage such as tears or cracks, replace the bumper.

1. Adjust the depth adjuster, if your tool has one. Please see a list below detailing which tools have a depth adjuster:

• 1506
• C9032V
• D9040V
• C9725V
• G1450V
• G1738V
• DGN50V
• C1832V
• 1326
• GFN64V
• GDA64V2
• EHS50V
• DCN50LHH2
• FCN50LHH2
• FCN55V
• HCN65P
• JCN90V
• KDH90V
• KSN90V

2. The Driver blade tip may have broken. Check and replace the driver blade if needed. For further guidance, see our servicing ‘How to’ videos here.

3. Check the air pressure is correct. Refer to your manual.

Your tool may be jammed. For further guidance on how to unjam your tool head over to our servicing ‘How to’ videos here.

Between 60-120 PSI, depending on the tool.

Please see table below detailing recommended CFM.

All Tacwise air tools use a euro fitting. You will need a Female for your airline hose.

The larger (50mm) electric nailers and staplers draw a considerable current (amperage) at the point of firing. You can remove one or more electrical products which are also plugged in and this may solve the problem. Alternatively, you will need to upgrade your fuse/circuit breaker.

To get the best performance from an electric tool, it is recommended to use two hands to apply downward pressure to counteract the upward force that is generated by the coil.

If your tool is faulty and within warranty, email us at sales@tacwise.com with your proof of purchase (please note that Certificate of Guarantee does not constitute proof of purchase) and we will send you a Returns Form.

Send the form along with the proof of purchase and tool to our warehouse in Sevenoaks.

Please ensure to supply your name, email address, postcode and contact number. As your tool is within warranty, we will replace it with a newly refurbished one (same model or higher specification) at no extra cost.

If your tool fails outside of its warranty period we do not offer a repair service. However we can offer an exchange on a newly refurbished tool of same or higher specification. Email us at sales@tacwise.com with the model type and serial number of your tool and we will email you our current price list for Service Exchange units and instructions on how to proceed.

We do not supply parts for electric tools, as we regard this as a safety issue.

We do not offer a repair service on electric tools.

However we can offer an exchange on a newly refurbished tool of same or higher specification. Email us at sales@tacwise.com with the model type and serial number of your tool and we will email you our current price list for Service Exchange units and instructions on how to proceed.

If your tool is faulty and within warranty, email us at sales@tacwise.com with your proof of purchase (please note that Certificate of Guarantee does not constitute proof of purchase) and we will send you a Returns Form.

Send the form along with the proof of purchase and tool to our warehouse in Sevenoaks.

Please ensure to supply your name, email address, postcode and contact number. As your tool is within warranty, we will replace it with a newly refurbished one (same model or higher specification) at no extra cost.